Frequently Asked Questions

How do I know if my case qualifies?

Every case is reviewed individually through our free initial assessment process. Our specialists evaluate the information and supporting documentation you provide to determine whether recovery options may be available. Qualification depends on factors such as the nature of the loss, available evidence, transaction history, and the parties involved.

Are there any upfront fees?

No.

Sure Refunds does not require any upfront fees to review your case. Your initial consultation and case assessment are completely free.

If your case is approved, you may choose one of our available recovery plans:

• Success-Based Recovery: 30% fee payable only upon successful recovery of funds.
• Fixed Service Plan: Available for clients who prefer a direct service arrangement following case approval.

All fees and terms are clearly explained before any agreement is signed.

How long does the recovery process take?

Recovery timelines vary depending on several factors, including:

• The complexity of the case
• The amount of evidence available
• The jurisdiction involved
• The financial institutions or platforms connected to the case
• Response times from third parties

Some cases may progress more quickly than others. Clients receive regular updates throughout the process via our secure tracking system.

Can recovery be guaranteed?

No.

No legitimate recovery company can guarantee the recovery of funds. Every case is unique and outcomes depend on many factors outside of our control.

Sure Refunds provides professional assistance and pursues available recovery options based on the evidence provided, but recovery results cannot be guaranteed.

What types of cases do you handle?

We assist clients with cases involving:

• Forex trading disputes
• Cryptocurrency-related losses
• Investment scams
• Withdrawal refusal issues
• Broker misconduct
• Online trading platform disputes
• Unauthorized trading activities
• Financial fraud investigations

If you are unsure whether your case qualifies, submit a free assessment request and our team will review it.

What documents do I need to provide?

The more information available, the better we can assess your case.

Examples of helpful documentation include:

• Trading account statements
• Deposit and withdrawal records
• Bank transfer confirmations
• Cryptocurrency transaction records
• Email communications
• Chat conversations
• Screenshots of account activity
• Contracts or agreements
• Proof of identity

Our team will advise you if additional documentation is required.

How do I open a case?

Opening a case is simple.

1. Complete the online consultation form.
2. Submit your supporting documentation.
3. Our specialists review your information.
4. Receive a professional case assessment.
5. Choose your preferred recovery option if your case is approved.

How do I track my case?

Approved clients receive a unique Case Tracking Number.

Using our secure Case Tracking Portal, clients can view:

• Case status updates
• Investigation progress
• Document requests
• Important notifications
• Recovery milestones

This allows clients to monitor their case without needing to contact support for routine updates.

Will I receive updates about my case?

Yes.

We believe in complete transparency. Clients receive updates throughout the recovery process and can also access the latest information through their secure case tracking portal.

Is my information secure?

Yes.

Protecting client information is one of our highest priorities.

Sure Refunds uses secure systems and confidentiality procedures designed to safeguard personal information, documentation, and communications submitted during the recovery process.

Do you work with clients internationally?

Yes.

Sure Refunds assists clients from multiple countries and jurisdictions. Our team evaluates cases involving international brokers, cryptocurrency platforms, investment companies, and online trading services.

What happens after my case is approved?

Once approved:

• A recovery strategy is developed.
• A specialist is assigned to your case.
• You receive your Case Tracking Number.
• Recovery actions begin according to the agreed service plan.
• Progress updates are provided throughout the process.

What if I do not have all of my documents?

You may still submit your case.

Our specialists can review the information you currently have and advise whether additional documentation may be required before proceeding.

How much does Sure Refunds charge?

We offer two options:

Success-Based Recovery

• No large upfront recovery fee
• 30% fee payable only upon successful recovery

Fixed Service Plan

• Fixed fee equal to 10% of the approved claim value
• Available following case review and acceptance

All fees are disclosed clearly before any service agreement is entered into.

Why should I choose Sure Refunds?

Clients choose Sure Refunds because we provide:

• Free initial case assessments
• Transparent communication
• Dedicated case specialists
• Secure document handling
• Real-time case tracking
• Professional and ethical service
• International support

Our goal is to ensure every client receives professional guidance and clear communication throughout the recovery process.

How do I get started?

Simply complete our online consultation form and submit the details of your case.

Our specialists will review your information and contact you regarding the next steps.

Start your free case assessment today and discover what recovery options may be available to you.